This flawless response to a customer’s complaint has won Coles thousands of “likes” from across the country.
South Australian shopper Matthew Wilson kicked off the exchange on Monday night, posting a photo of a caterpillar-infested capsicum he had purchased at the supermarket giant’s Kurralta store.
“Hi Coles, how are you today?” he wrote. “I would like to thank you for providing me with groceries that are indeed fresh.
“Though yesterday whilst buying this red capsicum from Kurralta Coles, SA (which I intended on eating tonight in my wife’s tasty chicken stir fry — it’s a real cracker!) I took some friends homes with us, a whole family in fact.
“I’ve never had Chicken Caterpillar Stir fry, though I don’t think I will and I probably will look for a caterpillar-free red capsicum in the future.”
The Coles social media team fired back just over an hour later, with a response that has made headlines around the world.
“Hi Matthew, you found them! Thank goodness, we’ve been looking everywhere. We’re sorry to hear the caterpillar family almost made it into your dinner, but we’re glad they’re safe and sound at home.
“We hope the joy of being new foster parents to this army of caterpillars brings you much warmth this winter.
“We’re disappointed to hear you’ll be having capsicum-free stir-fry tonight, so please return your receipt the next time you’re in store for a full refund or replacement.”
