The self-service checkouts at Woolworths and Coles may be favoured by customers but it seems they’re abusing it.
In fact, 10 per cent of shoppers have revealed they deliberately don’t pay for items, and 17 per cent of people in their 30s have admitted to stealing while at the check out.
Even people in their 70s (two per cent) have stolen in the scan and bag area.
The stats were configured by Canstar Blue and found that the ratio of people who like self-serve checkouts to those that don’t is almost 50/50.
According to News Corp, Coles has increased security to tackle the issue, and Woolworths have said that they closely monitored check-outs.
Head of Canstar Blue, Megan Doyle, has discovered in the research the frustrations of customers over the technology.
“When they work properly, and customers use them properly, self-service checkouts are clearly a convenient option for many shoppers,” she said.
“But when something doesn’t go the way you want it, they can be hugely frustrating.
“They are designed to make the checkout process quicker, so anything that causes a delay is clearly defeating the purpose.
“That includes standing around waiting for an assistant to help correct an issue which can sometimes be the most frustrating part of all.”
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